Privacy Policy.
JULIE FRIEL COACHING respects your privacy and is committed to protecting your personal data.
We take reasonable precautions to protect your information. Please keep in mind that the Internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you when using the online services will always remain private. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us.
We ask that you read this Privacy Policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and details on how to contact us in the event you have a complaint.
We may change this Privacy Policy from time to time. We will tell you when this notice was last updated, so you may take the time to read it if it has changed since your last visit.
This Privacy Policy was last updated on 13 June 2022
1. INTRODUCTION
1.1. This is a notice to inform you of our policy regarding all information that we record about you. It sets out the conditions on how we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. When stating ‘‘We’’ that means me, JULIE FRIEL, or any assistants who may work with me on group breaths.
1.2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
1.3. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
1.4. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
1.4.1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
1.4.1.1. The right to be informed about our collection and use of personal data.
1.4.1.2. The right of access to the personal data we hold about you.
1.4.1.3. The right to rectification if any personal data we hold about you is inaccurate or incomplete.
1.4.1.4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you.
1.4.1.5. The right to restrict (i.e. prevent) the processing of your personal data.
1.4.1.6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organization).
1.4.1.7. The right to object to us using your personal data for particular purposes; and rights with respect to automated decision making and profiling.
1.4.1.8. If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 5 and we will do our best to solve the problem for you.
1.4.1.9. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
1.5. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1.6. This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
2. INFORMATION WE PROCESS
2.1. The legal basis for processing is the Contract.
2.2. Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal information.
2.3. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
2.4. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
2.5. If you contact us we may process information that you provide, such as your name and email address, for the purpose of delivering our email notifications and/or newsletters.
2.6. The personal data we process may include, but is not be limited to, the following:
2.6.1. Data relating to your identity (including name, date of birth, gender, photographs, dependents).
2.6.2. Contact details (business and home address, telephone numbers, email addresses, emergency contact details).
2.6.3. Employment details (position, location).
2.6.4. Background information (CV, previous experience, qualifications, and certifications.)
2.7. We collect and process personal data for the following reasons:-
2.7.1. Ensure the Client’s personal needs are met to deliver contract requirements. (A Contract is defined by the booking of a breathwork session of any kind, in any place)
2.7.2. Enabling the development of a comprehensive picture of the client’s status.
2.7.3. Ensuring compliance with our policies and procedures and our legal obligations.
2.8. Data Collected via Cookies and Third Part Identifiers
2.8.1. We collect data about our site usage as described below.
2.8.2. Our website is powered by Squarespace. Squarespace places cookies on the browsers of visitors to our site for the following reasons.
2.8.2.1. To help our site run effectively and to provide visitors to our site with the best experience.
2.8.2.2. To allow us to monitor traffic to our site so we may inform visitors to our site about future events, products, and services we offer. If you do not wish for us to contact you regarding future events please do not click “Continue” on the pop-up banner when viewing our website.
2.9. Complaints
2.9.1. When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
2.9.2. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
2.10. Data Collected When a Customer Makes a Website Purchase
2.10.1. In this instance, the only reason for collecting and retaining data is to ensure we can deliver and, where necessary, track your order. We do not use this data for any other purpose, nor will we share your data with any third party.
2.11. Storage of Payment Details
2.11.1. We do not collect or store your payment details in any form. Our payment gateways direct you to third-party, highly secure environments such as PayPal.
3. DATA STORAGE
3.1.1. We store your data electronically and online using secure web-based software.
3.1.2. We store any hard/paper copies of your data, these are held securely for 5 years in a secure space.
4. DISCLOSURE AND SHARING OF YOUR INFORMATION
4.1. Data may be processed outside the European Union.
4.2. Our web company is Square Space based in Somerset, United Kingdom. Our website is hosted in America.
4.3. We will not share information about you with third parties without your consent unless the law allows or requires us to do so.
4.4. We do not sell, share or give our customers' personal information to marketing companies.
4.5. Data may be processed and viewed, to the extent necessary, by our staff, for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
4.5.1. The reason for sharing this information is to ensure that your needs are met during your participation in any session. If you object to us contacting you or sharing this information as specified above please notify us by email.
4.5.2. Please note your objection may restrict our ability to meet your needs during participation in a session
5. ACCESS TO YOUR INFORMATION
5.1. Access to your personal information
5.1.1. At any time, you may request what information we have about you.
We take reasonable measures to keep offline data safe and secure.
5.1.2. At any time you may request changes to the data we hold for you.
5.2. Removal of your information
5.2.1. You may request removal from our mailing list/records at any time. To do so, please email us.
5.2.2. On request, we will delete all information we hold about you. Be aware that we will not be able to recover data that we have been asked to delete.
5.2.3. This may limit the service we can provide to you.
5.3. Verification of your information
5.3.1. When we receive any request to delete personal information, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.
5.4. Retention period for personal data
5.4.1. Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
5.4.1.1. To provide you with the services you have requested.
5.4.1.2. To comply with other laws, including for the period demanded by our tax authorities.
5.4.1.3. To support a claim or defense in court.
5.4.1.4. To notify you of future events.
5.5. Under the data protection legislation you have the right to:
5.5.1. Object to processing of personal data that is likely to cause, or is causing, damage or distress.
5.5.2. Prevent processing for the purpose of direct marketing.
5.5.3. Object to decisions being taken by automated means.
5.5.4. In certain circumstances have inaccurate personal data rectified, blocked, erased, or destroyed.
5.5.5. Claim compensation for damages caused by a breach of the data protection legislation.
5.6. If you want to see a copy of the information about you that we hold, please contact us by email.
6. COOKIE POLICY
6.1.1. Our website uses first and third-party cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
6.1.2. The cookies we use are ‘analytical’ cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognize them by following the links 6.1.3 and 6.1.4.
6.1.3. https://support.squarespace.com/hc/en-us/articles/360001264507-About-the-cookies-Squarespace-uses
6.1.4. http://www.allaboutcookies.org/
6.1.5. When you visit our website you will be presented with a pop-up banner. By clicking “continue” you give consent for us to place cookies on your browser.
6.1.6. Third-party cookies may be placed on your browser when you are directed to a webpage from our site
6.1.7. We are not responsible for the data collected by third parties and strongly recommend you read and understand the privacy policy for such sites.
6.1.8. We do not collect or store any data about visitors to our site other than for the specific purposes of improving visitors’ experience of our site and making it more effective in delivering information about the products and services we offer.
6.1.9. We do not share any visitor data (nor any customer data however that customer interacts with us) with any third party other than as described in section 4. We do not share or sell any such data with or to any third-party in pursuance of the marketing of their own products or services.
7. REVIEW
7.1. Contacting Us
7.1.1. If you have any questions about Our Site or this Privacy Policy, please contact me by email at coaching@juliefriel.co.uk
7.2. Changes to Our Privacy Policy
7.2.1. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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